FAQ

WHERE IS MY ORDER?

Once your order has been shipped, you will receive tracking information by email. Please allow some time for tracking updates to become available after dispatch.

If your estimated delivery timeframe has passed and there have been no recent tracking updates, please contact us at contact@noraturner.com with your order number.
HOW LONG DOES SHIPPING TAKE?

Orders are typically processed within 2–5 business days. Once your order has shipped, standard delivery typically takes approximately 7–15 business days.

Delivery times are estimates and may occasionally be affected by carrier delays, high-demand periods, holidays, weather conditions, or other circumstances outside of our reasonable control.
HOW MUCH IS SHIPPING?

We offer FREE STANDARD SHIPPING on all U.S. orders.
WHERE DO YOU SHIP?

We currently ship exclusively within the United States.
WILL MY ORDER ARRIVE IN ONE PACKAGE?

Not always. If your order contains multiple items, they may occasionally be processed and shipped separately.

This means you may receive more than one package, and your items may arrive on different days.

Don't worry — this is completely normal and you’ll receive tracking information for each shipment when available.
CAN I CHANGE OR CANCEL MY ORDER?

If you need to change or cancel your order, please contact us as soon as possible at contact@noraturner.com.

We cannot guarantee that changes or cancellations will be possible once your order has entered processing or fulfillment.
CAN I COMBINE TWO SEPARATE ORDERS?

Once an order has been placed, we cannot guarantee that it can be combined with another order into a single shipment.

Please review your cart carefully before completing your purchase.
WHAT IS YOUR RETURN POLICY?

Eligible items can be returned within 30 days of delivery.

Items must be unworn, unused, and in their original condition, with all original tags and packaging intact.

For hygiene reasons, certain items may not be eligible for return once opened or used. Swimwear must have its original hygiene protection intact.

Please review our Returns & Refunds Policy for full details.
DO YOU OFFER EXCHANGES?

We currently do not offer direct exchanges.

If you would like a different size, color, or item, you can return any eligible item for a refund and place a new order.
WHAT IF I RECEIVE A DAMAGED, DEFECTIVE OR INCORRECT ITEM?

Please contact us as soon as possible at contact@noraturner.com with your order number and clear photos or videos showing the issue.

Our Customer Care team will review the information and provide the appropriate assistance.
CAN I USE MORE THAN ONE DISCOUNT CODE

Unless otherwise stated, promotional codes cannot be combined with other discounts or offers.

Discount codes cannot be applied to orders that have already been placed.
HOW CAN I CONTACT CUSTOMER CARE?

You can contact us through our Contact page or email us at contact@noraturner.com.

For order-related inquiries, please include your order number so we can assist you as quickly as possible.