Shipping policy

We currently ship exclusively within the United States.

SHIPPING RATES

We offer FREE U.S. SHIPPING on all orders.

There is no minimum purchase required to qualify for free standard shipping.

PROCESSING TIME

Orders are typically processed within 2–5 business days.

As many Nora Turner pieces are handmade and carefully prepared, processing times may occasionally be longer during periods of high demand, holidays or special releases.

ESTIMATED DELIVERY TIME

Standard delivery typically takes approximately 7–15 business days.

Please note that delivery time is separate from the 2–5 business day processing period.

Delivery times are estimates and may occasionally be affected by carrier delays, high-demand periods, weather conditions or other circumstances outside our reasonable control.

TRACKING YOUR ORDER

Once your order has shipped and tracking information becomes available, you will receive tracking details so you can follow the progress of your delivery.

Please allow some time for tracking information to update after dispatch.

MULTIPLE PACKAGES

We may work with third-party fulfillment and shipping partners to help process and deliver orders.

If your order contains multiple items, they may occasionally be processed or shipped separately. This means your order may arrive in more than one package or on different days.

You will not be charged additional shipping fees solely because your order is shipped in multiple packages.

DELIVERY ADDRESS

Please make sure your shipping address is complete and accurate before placing your order.

We recommend using a secure and permanent delivery address.

If you notice an error in your shipping information, please contact us as soon as possible at contact@noraturner.com. Once an order has entered processing or has shipped, we cannot guarantee that the delivery address can be changed.

Nora Turner cannot be held responsible for delivery issues resulting from incorrect or incomplete shipping information provided by the customer, except where otherwise required by applicable law.

DELAYS

If your estimated delivery timeframe has passed, please check your tracking information and allow a few additional business days for carrier updates.

If your order still has not arrived after a reasonable additional period, please contact us at contact@noraturner.com with your order number so we can assist you.

LOST, DAMAGED OR MISSING ORDERS

If your tracking shows your order as delivered but you cannot locate it, or if your package arrives damaged or with an item missing, please contact us as soon as possible at contact@noraturner.com.

We may request your order number, photographs or other relevant information so we can investigate the issue and provide the appropriate assistance.

QUESTIONS ABOUT YOUR DELIVERY

If you have any questions regarding your shipment, please contact us at contact@noraturner.com and include your order number.